At PKMZA, we strive to deliver your Pokémon in-game products and services quickly, safely, and reliably. Please read the following details to understand our delivery process, possible delays, and how to track your order.
1. When Will My Order Be Delivered?
Orders are typically delivered shortly after confirmation. In most cases:
Delivery time is usually within 15 minutes, and never exceeds one hour.
2. Reasons You Might Not Receive Order Confirmation
If you don't receive your order confirmation email, it may be due to:
An incorrect email address provided during checkout.
The confirmation email being misplaced in your spam/junk folder.
Your email server blocking messages from PKMZA.
If this occurs, please check your spam folder and ensure your email is correct. You can also contact our 24/7 live chat support for assistance.
3. Why Might My Order Be Delayed?
Occasionally, unexpected factors may delay delivery. We will notify you via email if your order is delayed. You may also reply to the email or contact live chat for an instant response.
Possible causes of delay include:
Server maintenance, updates, or fixes.
Unstable internet connection.
Incorrect player/game account information.
High demand leading to temporary stock shortages.
4. Partial Deliveries
For large orders, your items may be delivered in multiple batches. Under normal circumstances, your full order will arrive within the promised delivery time.
In rare cases, partial delivery may occur due to:
Internet disconnection.
Server updates or maintenance.
Other unexpected technical issues.
We will notify you via email or live chat and ensure the remaining items are delivered as soon as possible.
5. Order Tracking
Live Chat Support: Our support team is available 24/7 to check your order status.
Account Dashboard: If you are a PKMZA member, you can log in to your account to track your order in real time.
6. Contact Us
If you have any questions or issues regarding delivery, please reach out to us:
Email: [************]
Live Chat: Available 24/7 on our website
Website: [************]
We are committed to ensuring your Pokémon products are delivered quickly, securely, and reliably, so you can enjoy your adventure without delay.
